Shipping policy

SHIPPING TIMES:

  • TO THE USA, UK, EUROPE, CANADA:

Standard shipping - free (3-6 business days).

    Please note that these are estimated delivery times and we cannot guarantee delivery on the estimated date.

    Processing Time:
    All orders are processed and shipped within 1-6 business days if in the listing description the other terms are not mentioned.

    Shipping Destinations:
    We ship packages worldwide using reliable shipping methods.

    Wrong Address Disclaimer:
    Please ensure the accuracy of the shipping address provided. Elden Paint cannot be held responsible for incorrect address information. Refunds or exchanges are not possible in such instances. Contact us immediately if you believe you have provided an incorrect address.

    Buyers are responsible for re-shipping costs, even if the initial order was shipped free of charge.

    Lost/Stolen Packages:
    If your tracking information does not show “Delivered” status and you have not received your order within 30 days, please contact us for assistance. If the tracking shows "Delivered" and you have not received it, please report this to your local authorities and inform us so we can assist in resolving the issue with the postal service.

    Return Requests:
    We accept return requests within 14 days of delivery. Items must be returned unused.

    Import Duty and Taxes:
    Customers are responsible for any customs fees, taxes, tariffs, or duties incurred during shipment and delivery.

    PAYMENT OPTIONS

    We accept the following payment methods:

    • Apple Pay
    • PayPal
    • Mastercard
    • Visa
    • American Express
    • Diners Club
    • Discover
    • JCB
    • GooglePay

    ACCEPTANCE

    By accessing our site and placing an order, you accept the terms of this Shipping Policy.

    For any questions or comments, please contact us at:
    Email: eldenpaint.shop@gmail.com
    Thank you for your attention to these important details.